Terms & Conditions

 
 
 

Maruia River Retreat Ltd

Terms and Conditions


By booking your stay at Maruia River Retreat, you are agreeing to the following Terms and Conditions.

Please read the following carefully.

RATES & PROMOTIONS

  • All rates are quoted in New Zealand dollars and include New Zealand Goods and Services Tax (GST) at 15%.

  • Rates are subject to change and will be confirmed at the time of reservation.

  • We regret, unless the Estate is booked for exclusive use, that we are unable to accommodate children under the age of 14 years old.

PAYMENT TERMS

  • A reservations deposit equivalent to a one-night stay is required to be paid at the time of booking to secure your reservation.  We accept credit cards via our online payment system (Stripe and PayPal) or direct deposit to our bank account with the following information: 

    • Maruia River Retreat Ltd. – ANZ Bank - # 01-0815- 0115343-00

    • For direct deposits, we will issue an invoice for the one-night reservations deposit.

  • The booking is transferable but not refundable.

  • The balance of payment is payable 30-days prior to your date of stay and will be charged to your credit card on file or an invoice will be sent to you as a reminder for the balance payment.

We are a small-sized boutique hotel and resort with only 7 private villas and a maximum of 12 guests in a secluded part of the South Island of New Zealand and as such, cancellations affect us greatly.


CANCELLATION POLICY

Covid-travel restriction cancellation policy: If you are exhibiting symptoms due to Covid, the flu or any communicable diseases, the full amount of your stay will be credited as a voucher for any future stays, events and/or retreats of equivalent amount for the next 12 months from check-in date. In most cases, Retreats and events are postponed to a later date and your booking shall be automatically moved to those dates.

It is highly advised that you contact us within 5 days of your check-in date, if you are unwell or exhibiting flu and/or Covid symptoms. Your health and safety as well as other guests are our priority.

If the NZ government puts a pause or suspend notice on flights coming from the region where you reside, or if a travel restriction or lockdown is imposed by the region where you reside and your flight and/or departure date is within that period, the full amount of your stay will be credited as a voucher for any future stays, events and/or retreats of equivalent amount for the next 12 months.

Non-Covid-travel restriction cancellation policy:

  • For cancellations received with less than thirty (30) days’ notice a cancellation fee equal to the 50% non-refundable deposit will be charged (loss of deposit).  For cancellations received with less than 14 days’ notice, a cancellation fee equal to 100% of the total booking will be charged. This will be charged to the credit card number obtained with your booking confirmation and/or an invoice will be issued for the balance due. 

  • No shows will be treated as a cancellation and will be charged a cancellation fee equal to 100% of the total booking.

  • No charges will be made for any room nights that we are able to re-sell. 

  • It is recommended that travel insurance be taken out, in case of unforeseen circumstances.

CHECK-IN & CHECK-OUT TIMES

  • Check-In: 2pm

  • Check Out: 11am

MISCELLANEOUS

  • All rates are subject to change.

  • Smoking is not permitted in the guest villas, lodge, building facilities or public areas.

  • Children below 14 years of age are not allowed for booking.

  • No animals are permitted on the property.

  • We reserve the right to limit the number of people in any one villa. Unless it has been previously communicated and agreed in writing, we operate a no party policy. We also reserve the right to remove people from the villas if noise levels exceed acceptable levels and are reducing the enjoyment levels of other guests.

  • Any damage to the room or property may be charged to the credit card provided, or billed to the guest and may include loss of income if applicable.

  • Maruia River Retreat accepts no responsibility to amend your reservation due to transport delays/closures/cancellations. i.e. airport, ferry, or road closures due to bad weather.

  • If for any reason, Maruia River Retreat is unable to accommodate you after your booking is confirmed, we will notify you immediately by email. 

PERSONAL INFORMATION

  • Please note that in order for us to create the most memorable experience Maruia River Retreat holds the information you provide us in our secure guest booking system and distributes it internally to appropriate personnel prior and during your stay. After your departure you have a personal profile in our guest booking system to ensure any return visits are seamless experiences. 

  • Please refer to our Privacy Policy for further information regarding the protection of your personal information.

 

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Terms and Conditions

Maruia River Retreat is the trading name for Maruia River Retreat Ltd. (“the Operator”).

Please be aware of our Terms and Conditions.

All activities including those in which you (“I” and “you” “the guest”) have booked to engage (“the activities”) do carry a degree of risk and by participating in the activities provided by the Operator you are expressly assuming those risks personally and to the maximum extent permitted by law you release the Operator and its officers and employees from any liability, claims, losses, damages or expenses caused by any event including but not limited to:

  • Personal injury or death;

  • Property loss or damage;

  • Acts which may be construed as negligent or accidental; 

  • Any other loss, damage, suffering, emotional or nervous disorder.

In participating in the activity, I, the guest, agree to the conditions set out as above and consent to the Terms and Conditions set out below.

TERMS AND CONDITIONS

(a) I agree that my successors, executors, administrators and next-of-kin are bound by the Terms and Conditions;

(b) I agree not to commence any litigation or proceedings in any country in relation to the risks and perils I put myself at and to indemnify the Operator against any such claim;

(c) I confirm that I am physically fit and suffer from no medical conditions which may be aggravated by the activity;

(d) I consent to receive medical treatment in the case of injury, or illness during the activity and to indemnify the Operator against any claims in respect of that treatment;

(e) I agree that any films, sound, video or other records taken of or during the activity will not be used in any promotion or advertising without the prior consent of the Operator, however the Operator may use such recordings itself at its complete discretion without any prior approval from the guest;

2. The Operator accepts no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.

3. The Operator recommends that all guests have up-to-date travel insurance arrangements in case of unforeseen circumstances.

4. Payment and Bookings:  If paying by credit card, the name that will appear on the cardholder’s statement will be “Maruia River Retreat Ltd”.  All prices on this website are quoted in New Zealand dollars and include GST. Advance bookings are recommended for all services, to confirm your reservation full payment must be received.

5. Changes to Booking:  Please contact us as soon as possible if you need to change a booking.  We will do our best to meet your needs.  However we reserve the right to charge a cancellation fee if any part of the activity is cancelled. Contact reservations@maruia.co.nz or call +64 27 5633143.

7. BOOKING ASSURANCE

If Governments impose travel restrictions that impact your travel, you can have a date change for no additional cost, or hold your booking for future travel for up to 12 months. 

8. Check-in at 2pm and Check-out at 11am.

Check-in time is at 2pm unless you have made prior arrangements.  Check-out time is strictly at 11am.  Late check-outs are at charged at an additional $150 and permitted up to 12noon.

9. Other conditions:

Prices are subject to and based upon fares and tariffs, which are, to the best of the Operator’s knowledge correct at the time of issue.  This applies also to brochures advertising the Operator’s services.  However, prices are subject to price increase and any increases since the date of issue of the brochure are at the cost of the guest payable to the Operator.

10. Weather:

Weather can be a challenge and the Operator reserves the right to alter, amend or cancel any activity (such as the guided walks) should weather or any other situation occur which at the sole discretion of the Operator demands alteration, amendment or cancellation.

11. The Operator is not liable for any injury, damage, loss, accident, delay and irregularity which may be occasioned, either by reason of weather, or any defect in any vehicle, vessel or aircraft or through the acts or defaults of any company or persons engaged in conveying passengers or in carrying out organisation or implementation of tours.

12. Website:

All material on this website is copyrighted and cannot be used for any purpose without permission.  This website may only be accessed via a standard web browser.  

13. Changes to Terms and Conditions:

The Operator reserves the right to change these Terms and Conditions at any time without notifying users of this site.

14. Payment:

Payment for booking is required at the time of booking.  You agree to make payment via a debit to your nominated credit card.  The amount debited will be an amount shown in New Zealand dollars (inclusive of New Zealand Goods and Services Tax) on the booking page prior to you clicking “Submit Payment” on that page and you will be charged to your credit card in the amount shown or converted to your local currency your credit card company.  Depending upon the currency of the booking your credit card’s currency in the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees in accordance with your arrangements with that credit card provider.  The Operator is not responsible for currency conversion or any fees imposed by your credit card provider and any questions relating to such matters should be directed to them.

15. Dietary Requirements:

Whilst we try to accommodate most notified special dietary requirements, this is not always possible. Please advise any food or medical allergies upon reservations.

16. Information Pack:

On completion of your booking, you will be emailed a booking confirmation which will include important details about what you can expect, what you need to bring, what is supplied and where you need to be at what time.  Please ensure that you read through this information thoroughly to ensure that you are adequately prepared.  You are responsible for ensuring that you dress appropriately, that you have appropriate footwear to undertake the activity, and that you are in a fit medical state to undertake the activity.

17. The Operator reserves the right to change these Terms and Conditions at any time without notifying guests.  Any future bookings you may make will be made subject to the terms and conditions which apply at the time the booking is made, and you are advised to read all the terms and conditions carefully on each occasion prior to making a booking.

18. Governing Law: This website and all component parts, including these Terms and Conditions are covered exclusively by the Laws of New Zealand and you agree to submit to the exclusive jurisdiction of the Courts of New Zealand.